Infimedia IT Service Provider is an approach where we assist businesses by proactively monitoring IT issues. We resolve all the issues related to client’s server, network, software, hardware and endpoint support (pc/laptop/byod). Our solution enables businesses to concentrate on their competencies through enhanced productivity with their improved IT infrastructure. We give them the power to utilize their resources to the maximum with our superior IT capabilities. Infimedia has all the expertise that manages your IT Department professionally and our services are available at very competitive price. Dellivering IT Support Services has to adopt Information Technology Service Management (ITSM), is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems and stressing continual improvement. And, Information Technology Infrastructure Library (ITIL), is more to a best practice framework for ITSM. Last thing is IT Life Cycle Concept, is a concept that more to involving software or hardware in term of IT asset life-cycle that is used in the day to day working activities. The main scopes are such a planning, procurement, deployment, usage, upgrade, decommission, disposition and salvage. And all those activities shall be documented.