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Business Process

Improvement (BPI) Leads to

quality improvements,

service enhancements,

cost reductions, and

productivity increases

of a business activity

or Process.


In today’s competitive environment, businesses must strive to streamline processes and leverage technology to achieve effective change management. This includes process improvements for financial processes, integrating risk considerations into performance management activities, and reducing working capital. Implementing these processes result in improvements to cash flow, control and optimization of costs, and risk management.

Our Business Process Improvement (BPI) professionals combine proven services and capabilities to enable lasting business transformation with sustained results. By assisting in reducing working capital and improving cash flow, as well as controlling and optimizing costs while managing risk, Infimedia helps businesses smoothly implement changes and ensure that lasting benefits are achieved.

Business Process Improvement (BPI) is a systematic approach to help an organization make significant advances in the way its business processes operate. Business Process Improvement (BPI) defines an organization's strategic goals and objectives and proceeds to align its processes to better meet customer requirements. Many BPI projects are undertaken in tandem with an ERP software selection project. Prior to implementing new business systems, it is important to “clean up” processes before automating them.

Typical Objective of Business Process Improvement (BPI):

  • Increase efficiency
  • Improve customer service
  • Reduce costs
  • Share data and information
  • Use of Information Technology (IT): right place at right time
  • Reuse technology
  • Integrate departmental systems
  • Enable ongoing measurement of the processes

An effective Business Process Improvement (BPI) initiative should assist the organization to achieve tangible results such as streamlining operations and eliminating inefficiencies. Corporations of all sizes are actively using Business Process Improvement (BPI) to find ways to do more with less and provide a better product or service in the minimum amount of time. Speed, quality, and cost are the drivers of Business Process Improvement (BPI).

Our approach is built on the premise that process improvement is driven by strategic and operational priorities. Process improvements should be guided by the organization's strategic goals. We collaborate with clients to identify the key processes that need examination and improvement. We ensure that the Business Process Improvement (BPI) project is clearly structured and goals are precisely defined.

Improvement is accomplished by :

  • Defining the process how it is done now
  • Measuring process performance establishing a base line
  • Stabilizing the process removing variation
  • Improving the process how it should be done
  • Ensuring that process is maintained through measurement and management

BPM is a disciplined approach to identifying, designing, implementing, documenting, measuring, monitoring, controlling and improving business processes (automatic or otherwise) to Achieve targeted results, consistent and aligned with the organization's strategic goals. The field of our services includes:

  • Process analysis: a method for understanding the processes in an organization.
  • Process design: a method for determining new or improved processes.
  • Process performance management: a method for providing information for process adjustments to meet business objectives.
  • Transformation of processes: methods for change management through the implementation of the results of process analysis and design.
  • Enterprise management process: a method for managing knowledge fields in an integrated process view.

Digital Process Automation & Business Process Management in The Digital World

Digital Process Automation (DPA) represents the evolution of traditional BPM (Business Process Management) technologies. BPM ensures that the infrastructure of an organisation’s business processes is solid and streamlines business processes for maximum efficiency and cost containment.

Digital Process Automation emerged out of organisations’ needs to automate business processes as part of wider digital transformation initiatives that are focused on enhancing the customer experience as opposed to containing costs.


Business Process Analysis (BPA) is the analysis of various business operations classified into processes, or series of related tasks, where observation revolves around the specific ways in which these processes happen along a life cycle from beginning to end.

Because a business process consists of a series of related tasks or events with a particular end objective, business process analysis uses various tools and methodologies to look at these processes in a variety of ways, and to monitor efficiency, productivity and more.

There are various kinds of business process analysis tools used in IT. These types of software products and services help business leaders to analyze processes in different ways, such as through diagramming, flow charts, advanced visual interfaces, analysis for performance and scalability, benchmarking and other methods.

Tools often include various features connected to an overall interface that shows users more about how a business process gets done. With these resources in hand, human decision-makers can make more accurate and informed choices about how to maintain these business processes in future operations.

In today’s dynamic digital marketplace, organisations must focus on both efficiency and innovation to stay ahead of the competition. They are rapidly automating processes so that more can be done with less while retaining the same quality. Robotic Process Automation and Digital Process Automation are among the fastest-growing segments of business technology today.

Now the question is do Robotic Process Automation and Digital Process Automation compete with or complement each other? While they are distinct technologies, Robotic Process Automation and Digital Process Automation share common goals. When deployed together, they are the foundations of a powerful platform to enable digital transformation organization-wide and enable organizations to provide superior customer experiences.